Your single source solution.


The business of health care changes rapidly. The pace of change requires fast, flexible, forward-looking solutions to the challenges that will determine your future.

With a single-minded commitment to quality, performance and accountability, we work to understand your organization. Your people. Your problems. And your opportunities. We provide you with objectivity and experience, and we help you move your organization forward to meet the challenges of tomorrow.

We're your single source of the governance resources you need to successfully respond to what's next.

GovernanceWORKS™ - Governance Consulting
GovernanceWORKS™ is a comprehensive governance development package. Through GovernanceWORKS™ The Walker Company serves as your full-service governance development resource. We provide continuity. Independent and informed outside viewpoints. And practical, organized and coordinated approaches to improving governance and leadership. Our services include:

• Governance Diagnostix™, a top-to-bottom examination of hospital governance structure, systems and functions
• AssessmentWORKS™, a comprehensive governance self-assessment and performance improvement solution
• KnowledgeWORKS™, governance education delivered on-site or on Cds that builds trustee knowledge and leadership effectiveness
• SuccessionWORKS™, a toolkit for governance succession planning and trustee recruitment
• PerformanceWORKS™, a toolkit for evaluating CEO compensation and performance

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RetreatWORKS™ - Retreats and Workshops
Workshops and retreats are a valuable tool to build understanding and teamwork. Develop collaboration and consensus. And forge solutions and new directions. We custom-tailor our retreat planning and facilitation approach to achieve your critical objectives: Participation, interaction, creating thinking and results. Our services include:

• Pre-planning and preparation, including all meeting logistics
• Meeting materials, including agendas, name tents, background materials, a retreat evaluation and other meeting support documents
• Pre-retreat research, including online surveys, personal interviews and focus groups
• Meeting facilitation and management
• Use of OptionWORKS™, our interactive meeting technology that instantaneously and anonymously assesses and reveals group viewpoints
• Development of a comprehensive, action-oriented summary retreat report
• Follow-up consultation on next steps

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OpinionWORKS™ - Surveys and Focus Groups
We plan, design and carry out a wide range of research solutions that improve organizational intelligence. Build knowledge. And result in new success-building solutions. We employ online surveys, printed surveys, focus groups and key informant interviews designed to meet your unique knowledge-building needs. Practical applications for our OpinionWORKS™ services include, but are not limited to:

• Employee opinion surveys and focus groups
• Medical staff opinion surveys and needs assessments
• Community attitudes and needs assessments
• Communication assessments

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AssessmentWORKS™ - Board Self-Assessment
AssessmentWORKS™ is an annual governance self-assessment that has been proven over the years by use with many clients to be a comprehensive performance improving process. Our AssessmentWORKS™ service includes development of leadership effectiveness rating criteria, assessment administration, development of a report of findings, on-site discussion, and assistance with development of a board leadership improvement plan using our “Governance Gain” leadership improvement prioritization toolkit.

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OrientationWORKS™ - Board Manual
OrientationWORKS™ is a combination of our customizable governance manual and a comprehensive governance resource that covers 28 governance topics in ten vital areas of governance knowledge. The governance manual has been designed to guide you easily through the custom-tailoring process. Through the use of prompts, text fields and “find and replace”, you can add, delete and insert the information and documents unique to your organization. The OrientationWORKS™ toolkit may be purchased online through our secure online store.

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PolicyWORKS™ - Board Policies
PolicyWORKS™ is a governance policy toolkit to help ensure your board has the well thought-out policies and procedures expected of an accountable, effectively-governed organization. The toolkit includes everything you’ll need to develop a comprehensive policy manual for your hospital, and may be purchased online through our secure online store.

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KnowledgeWORKS™ - Governance Education
KnowledgeWORKS™ is a combination of unique, in-person educational programs, and programs available online. The KnowledgeWORKS™ Trustee Foundations™ Governance Leadership Series programs include an audiovisual presentation, and a discussion guide with additional resources and questions for governance discussion on the program topic. The program and materials have been designed for maximum flexibility in presenting topics to trustees - at a board meeting or retreat, individually in trustees' offices or homes, or as a part of a new trustee orientation.

Our Trustee Foundations™ programs are available for purchase and immediate download from our secure Web site, www.trusteeplace.net. With our easy online ordering and immediate download capabilities, you can easily custom-create a governance education curriculum that meets your ever-changing needs. Simply browse through the programs and select the "add to cart" button for the programs you would like to purchase. You will be asked to enter your credit card information, and then will immediately receive a link to download the programs you have purchased.

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